Terms and Conditions

Welcome to the official website of Grand Food Mart. We are an online and offline grocery shopping platform in Yangon, Myanmar.
This page contains the details regarding the terms and conditions on which we sell the products listed on our website https://grandfoodmart.net/. Please read them carefully before placing an order and starting a transaction with us. You need to understand that if you are ordering things from our website, that means you are agreeing to the terms and conditions mentioned on this page (and other documents). For future reference, you can also print a copy of our terms and conditions. Please, also understand that if you do not agree with these terms and conditions, it means you will not be buying anything from our website.

1. Registration with personal information

You can use our services by becoming a registered user on our website. During the sign-up process, you would be asked to submit your details such as first name, last name, email address, contact details, age, gender, postal code, and more. You will be responsible as a registered user of our website, you will be responsible for keeping your user id and password safe. Along with that, you will also be responsible for keeping the confidentiality of your email address, contact information, and for anyone who is accessing your user id and password, be it authorized or unauthorized.

2. User’s Responsibility

As a user, you agree to maintain the complete accuracy of any personal data you share with our website and keep it updated all the time. If the information you provide is incorrect, not current or not complete, we will have the grounds to think or suspect that all of your shared information is untrue and hence, we hold the right to suspend or terminate your user account or block your access to it.
To register with Grand Food Mart’s official website, you must be at least or above the age of maturity as per the country’s laws.
You agree not to alter, copy, distribute, transfer, display, reproduce, publish, or sell any of the information for commercial or non-commercial purposes that you may obtain from our website.
You agree to buy the product(s) from this website only for your purpose and not for resale.
You will not reject the delivery of the Products you have ordered except in case of any damages and deficiency in the product.
You agree not to share any of the information that:
You have no legal right to and belongs to another person;
Can cause harm, defame, offense, invasion of another’s privacy, etc.;
Can be culturally or ethnically disagreeable, reproachful, encourages money frauds, or else illegal in any manner;
Can harm children or minors;
Can cause an infringement of any patent, copyright, trademark, copyright or other intellectual proprietary rights or any of the third party’s rights;
Comprises software viruses or other similar malicious programs such as Trojan horses, worms, etc. intended to damage the functionality and quality of the website, steal confidential data, and so on.
We are not responsible or liable for the monitoring or filtering of any of our users’ content. In case any of our members of the user’s content is found unlawful or prohibited, we will submit all the needed information to the concerned authorities. If any of our users or member’s content is reported to us as offensive or inappropriate, we might have to ask the concerned member or users to remove the content or else amend the reported content within the given period. In case, the user or member fails to comply with our request, we hold the complete authority to restrict the user’s ability to post the content or immediately terminate his or her account without any further notice.

3. Website Availability

Even though we at Grand Food Mart try our best to deliver the best services possible, we provide no guarantee that it will be fault-free and fulfill your every possible need. In case any problem occurs, you can contact our customer support team.
You might have to face restrictions on the access in case of events such as website repairs, maintenance, or the launch of new features or services.

4. Intellectual property

Every content available on the website belongs to Grand Food Mart and it cannot be replicated, reproduced, or used for any commercial purpose without the prior consent of Grand Food Mart.
You are not allowed to use any trademark owned by Grand Food Mart without prior consent.

5. Account Suspension or Cancellation

We hold the right to suspend or cancel your account immediately if:
You breach any of the terms and conditions mentioned on this page.
We have any grounds to believe you are using the website for your duplicitous or illegal purposes.
You break any law while using this website.

6. Third-party content

Our website may consist of third-party content together with advertisements, sponsorship, customer reviews, web links, and other promotional content. We are not responsible for ensuring that the third-party content abides by applicable laws and regulations. We are also not responsible for accuracy or inaccuracy in the third party content. It is recommended you read third-party terms and conditions before proceeding further with them.

7. Communications

When you place an order to purchase a product on our website or communicate with our customer support team, you will need to provide us with your mobile number, email address, postal address, etc. so that we could contact and communicate with you. You will be responsible to provide a valid number, email address, and address. We might get in touch with you through SMS, e-mail, phone call, or other means of communication. By agreeing to the terms and conditions of this agreement, you agree to receive communications from us regarding your order.

8. Right to cancel the order

We keep the right to cancel your order under the following circumstances:
If we suspect your activities and that you have started a fraudulent transaction.
If we suspect that your transaction does not comply or violates our terms and conditions.For any unexpected reason and more.

9. Availability of Products

Under all the given circumstances, we will try to make available the items in your order. Nevertheless, if due to some unforeseen reason we are unable to deliver any product or products you have ordered, we will notify you about it through your given contact information. The price of the said product(s) will be deducted from the final amount. Under no circumstances, we will be responsible for the inaccessibility of the products.

10. Payment and Delivery of the product

Please make sure you make payments for your orders in Myanmar Kyat (MMK) for C.O.D., (cash on delivery). We are looking forward to introducing different modes of payment in the near future.
Your ordered products will be delivered at the address you will specify on the order form.
The time of delivery will be conveyed to you when you will place your order.
The ordered products must be received and signed by an adult. If an adult is unavailable at the given address or if the address is wrong, you may have to pay additional charges for the delivery of the product at another time or location.
We will always try to deliver the products at the time arranged with you. However, we will not be responsible or liable if we fail to deliver the product(s) at the right time due to situations that are outside our control.

11. Return and refund policy

We offer a ‘no questions asked’ return and refund policy. You can return the product within a given time if you are not happy with the product or if it is damaged. You will be eligible for a return if the item is unused and in the same condition in which you received it. The original packaging of the product must also be undamaged.

12. Exactness of product

We make substantial efforts to make sure that you see the accurate details about the product, including colors, dimensions, specifications, etc. on our website. Though, we provide no guarantee that the product description and other content on our website are error-free, accurate, and completely reliable.

13. Intellectual Property Rights

All the content on the website, for instance, text, logos, button icons, graphics, logos, trademarks, images, audios, videos, downloads, software, and more is the property of Grand Food Mart, its associates, and content suppliers.
Also, we and our associates respect others’ intellectual property rights. Therefore, if you find that your intellectual property rights are being used in a manner that can cause infringement, please contact us with your apprehensions.

14. Disclaimer

You accept that you will be accessing our website and its services at your own risk. You will be using your judgment before you buy any product(s) or use the services through our website. We will not be held legally responsible for any depictions, warranties, or guarantees of the products excluding the manufacturer’s warranty or guarantee on the said product, which is assigned to us.

15. Sever-ability

Due to any reason, if any of the terms and conditions mentioned in this agreement is deemed unacceptable, invalid, or unenforceable in part or as a whole, that invalid or unenforceable portion will be considered sever-able. However, it will not make any impact on the validity and enforce-ability of other parts of our Terms and Conditions agreement. They will still be applicable.

16. Amendments

Grand Food Mart reserves all the rights to make amendments to the policies, terms, and conditions of the website any time and without prior notice. Any update or amendment will be posted to the website and will be in effect from the date and time of it will be posted. It is recommended that you regularly check the website page for any amendments or updates in the existing terms and conditions.

17. Indemnification

You agree to indemnify, hold harmless, protect, and support Grand Food Mart and its associates together with staffs, agents, officers, executives, directors, and more from and against any kind of loss, legal responsibility, claim, damage, cost, and expense along with the reasonable attorney’s fees in concern with your breach or violation of this Agreement or usage of our website services.
As a result, you release Grand Food Mart and its affiliates, associates, officers, and representatives from any charge, liability, damage, or other consequence that might occur due to the action or inaction of the manufacturers or brand owners of the products you will buy through the website.

18. Privacy Policy

Grand Food Mart has a separate page for the privacy policy that will share the information relating to your data. You should carefully go through and understand our Privacy Policy before entering into any transaction with us. By accessing our website and our services, you are agreeing to comply with the terms and conditions of the Privacy Policy and give your consent to the collection, storage and use of your personal information as provided in the privacy policy.
If you do not agree with the terms and conditions mentioned in our Privacy Policy, please do not access our website and use any of its services.

19. Applicable law

These Terms and Conditions shall be directed by and taken in accordance with the laws of the Republic of the Union of Myanmar and any arising disputes will be settled in the courts of Myanmar.

20. Minors Under Age Usage

If you are a minor children, then you can only register and use it with our website to place an order with the involvement of a parent or guardian provided that the parent or legal guardian establishes the account, or the account is created with such parent or guardian’s approval.

21. International Access and Usage

Grand Food Mart provides no guarantee or assurance that the website is suitable or accessible to the users who are from outside the Republic of the Union of Myanmar. If you access the website from locations outside the Republic of the Union of Myanmar territory, you will be doing it at your own risk and we will not be responsible for any unsuitability or non-accessibility of the website in compliance with local laws of your location.

22. Our Contact Information

Grand Food Mart
Shop 1 Address
No.2, Aung San Upper Pansodan Road, Mingalar Taung Nyunt Township, Yangon.
Shop 2 Address
No.124, Kyaikkasan Road, Tamwe Township, Yangon.

Hotline Numbers
+95-1-290 170
+95-1-294 045
+95-1-296 594
+95-1-294 685
+95-1-291 318
+95-1-9010 522